NaturesMAX guarantees the performance of the truly exceptional products receiving our excellent performance rating!

If you find that a product with a 5 () excellent rating is not effective then we will give you a NaturesMAX gift voucher for the price you paid for the product.

Products that receive this guarantee, do so because we are so convinced by the clinical evidence and positive customer feedback supporting these products that we are prepared to ‘put our money where our mouth is’. Therefore, if our effectiveness recommendation is wrong, it is us who pays not you *.

This guarantee is subject to the following conditions being met:

1. The 5 () excellent rating was in the capacity you were using it (e.g. weight loss).
2. Provide proof that you purchased the product from NaturesMAX within 3 months or your claim.
3. You have taken the product as advised (e.g. 2 tablets twice-a-day (example only – always read product label)).
4. You have not undertaken any lifestyle changes that would work against the products effectiveness (e.g. eating significantly more when taking a weight loss supplement).

Instructions for making a Performance Guarantee claim:

Please package the relevant item securely and post it, alongside an addressed letter explaining your experience, to:

NaturesMAX.co.uk
Unit 401
91 Western Road
Brighton
East Sussex
BN1 2NW
United Kingdom

For your protection, we recommend that you use a recorded-delivery service.

NOTE:

This does not effect your statutory rights.

* This does not effect manufacturers responsibility for maintaining product quality, and manufacturers alone are liable for any safety related product issues. While, NaturesMAX does make every effort to ensure that manufacturers meet Good Manufacturing Practice guidelines and that the products we sell contain safe ingredients, we do not accept any responsibility for the quality of the products we sell, because as a retailer of sealed products, this is outside of our control and individuals may respond differently to products. If you have any medical conditions, are on medication or have any doubt as to your suitability for a product, you should always consult your doctor.